Implementation of an educational institution management system
2024-06-21In the manufacturing industry, we often deal with seemingly simple yet quite complex products. There is a need to provide end customers with a tool that allows easy configuration of complex products and quick ordering or purchasing online.
In response to this need, Delta decided to develop an advanced product configurator in collaboration with Cyberstudio, which allows for the customization of door orders on multiple levels while simultaneously supporting the entire sales network.
Challenges:
- Complex configuration: Products in the door manufacturing industry require multi-level configuration, encompassing various aspects such as material type, dimensions, patterns, colors, and accessories.
- Speed and performance: The configurator must provide a smooth and fast user experience, even when handling complex customization options.
- Sales network integration: Supporting both online sales and traditional sales through a network of distributors and partners requires comprehensive system integration.
- Eliminating order errors: Previously, when orders were generated manually and sent via email, there was a risk of errors that could affect order accuracy.
President of Delta Company
„WIntroducing the online product configurator was a key step for our company in simplifying the purchasing process for our customers. This tool not only allows product customization but also integrates with our ERP system, enabling us to manage our resources efficiently. The configurator has become a sales window within our online operations, opening new development opportunities and increasing our company's competitiveness."
Piotr Szweda
CTO cyberstudio
„When creating the configurator, our main goal was to develop a tool that not only meets customer expectations but also contributes to increasing operational efficiency of the company. The configurator had to be intuitive yet flexible to allow for its expansion alongside the company's growth.”
Delta has entrusted us with developing a comprehensive product configurator that offers customers the ability to personalize doors directly through a web browser. Here are the key features of the solution:
- Intuitive user interface: The configurator has been designed for ease of use, ensuring that even less experienced users can easily customize their doors to their preferences.
- Advanced customization options: Customers can choose from a wide range of options including material type, patterns, colors, accessories, and even additional services like trimming.
- Quick quoting and ordering: After customization, users receive an instant quote and can immediately place their order online, reducing the purchasing process time.
- Integration with the sales network: The configurator supports traditional sales through a network of distributors and partners, providing them access to marketing tools, order tracking, and order management.
- Integration with ERP system: The entire product configurator system is integrated with Delta's ERP system, ensuring data consistency and efficient resource management for the company.
By implementing the product configurator, Delta has achieved several benefits:
- Increased sales: Product personalization has enhanced the attractiveness of our offerings, leading to an increase in the number of orders.
- Improved customer experience: Thanks to a simple and fast configuration process, the company has gained positive customer feedback, leading to increased loyalty and repeat purchases.
- Effective sales support: Integration with the sales network has enabled better management of distribution channels and more effective support for business partners.
- Data analysis: The configurator gathers data on customer preferences and purchasing behaviors, enabling the company to better understand the market and tailor offerings to customer needs.
Additional benefits:
- Elimination of order errors: With digital ordering, customers have full control over the configuration process, minimizing the risk of errors and inconsistencies when placing orders. Automating the ordering process also reduces the risk of human errors, leading to higher customer satisfaction and operational efficiency for the company.
- Uniform offering across the entire sales network: Thanks to the centralized product configurator platform, the entire sales network operates on the same product offering. This ensures consistency of information and eliminates the possibility of discrepancies in data between different sales channels. Customers receive consistent information regardless of which channel they use to make a purchase.
- Immediate offer updates: Centralized management of the offering enables quick and effective updates of product information. As a result, any changes, promotions, or new configuration options are immediately available to customers across the entire sales network. This contributes to maintaining the company's competitiveness and provides customers with a constantly updated offering.
Digital product configurator not only facilitates the purchasing process for customers but also brings several operational benefits to the company. Elimination of order errors, uniform offering across the entire sales network, and immediate offer updates.
these are just some of the advantages that contribute to Delta's success in a dynamic market environment. With centralized offer management, the company can effectively respond to changing customer needs and maintain its position as a market leader.